Tony Alessandra

I met Dr Tony Alessandra in Las Vegas what an inspirational man.

From Wikipedia, the free encyclopedia. Empathy is the capability to share and understand another person's emotions and feelings. It is often characterized as the ability to “put oneself into another person's shoes.
To experience being in someone else's shoes try these easy steps:

You want to tap into the other person's emotions. Are they sad, happy, mad.

You will want to let that other person know what your are thinking “I think that you were disappointed we no longer carry that product”Acknowledge that feeling/emotion ” I can totally understand why you would be upset”
 

Let them know you are willing to cooperate. “I am definitely willing to work with you and work out something to your satisfaction.
Instantly, you are able to build rapport and trust with the person/person's you are negotiating with.

In a relationship-based negotiation, Empathy is considered a key skill. William Ury “Getting Past No” States that everyone has a deep need to have their feelings to be recognized and heard.
Are you using enough of it?

Debra Hubers-Paradis

Ambassador of Change

Tony Alessandra;

Making sales or making customers

People love to buy,
People love to own,
But they hate to be sold.

Focus on making customers, instead of making the sale.

find out the customers needs

Learn how the process of the buyer and seller working together for the buyers benefit.

Learn the win - win situation

Focus on helping

info gathering

need analysis

relevant solutions for the customer

everything is based on building long term customer relationships

Tony Alessandra;
Customer Loyalty

Learn the 4 basic stairs of customer loyalty from Tony Alessandra.

Tony explains the 4 stairs of building customer loyalty:
1. Prospecting
2. The Sale
3. Repeat Customer
4. Apostle

Learn the capitalize on Pareto’s Principle
The Pareto principle (also known as the 80-20 rule, the law of the vital
few and the principle of factor sparsity) states that, for many events,
80% of the effects come from 20% of the causes.

20% of customers bring in 80% of the business 20% of customers contribute
80% of our profitability 20 of the customers or the most loyal learn
how to locate prospects that match your 20% learn collaborative selling
learn to create repeat customers learn to create a trusted partner from
your customers.